Technosavvy Solutions

IT / Computer, Networking and Technology support for the Albury, Wodonga & surrounding regions

Technosavvy Terms Of Service

Terms of Service

Last Updated Date: 24th March 2026
Provider: WIMHURST, SHANNON LEE trading as Technosavvy Solutions
Email: support@technosavvy.com.au | Phone: 0401 500 453

These Terms of Service (“Terms”) govern your use of the professional services provided by Technosavvy Solutions (“we”, “us”, “our”).

By engaging Technosavvy Solutions, you agree to be bound by these Terms.

1. Service Nature

    • All services are provided strictly on an Ad Hoc (as‑needed)
    • No contract, retainer, or ongoing service obligation is created unless agreed in writing.
    • No Service Level Agreement (SLA) applies unless explicitly provided.

2. Services Provided

Technosavvy Solutions may provide the following services:

    • IT Support Services
    • IT Hardware Sales (Reseller)
    • IT Software Sales (Third‑Party / Reseller)
    • Cloud Computing (Third‑Party / Reseller)
    • Web Hosting (Third‑Party / Reseller)
    • Website Design Services
    • System Administration Services

All services are subject to availability and are charged at the applicable hourly rate.

3. Australian Consumer Law (ACL)

Nothing in these Terms excludes rights you may have under the Competition and Consumer Act 2010 (Cth).

Where permitted, our liability is limited to:

  • Re‑supplying the services; or
  • Paying the cost of having the services supplied again.

4. Fees, Billing & Payment Terms

    • Minimum billing: 1 hour
    • Billing increments: 15‑minute increments after the first hour
    • Travel: $1 per km (may be waived at Technosavvy’s discretion)
    • After‑hours, weekend, and public holiday rates: 2 × hourly rate
    • Payment: Due immediately unless invoiced
    • Invoice terms: 7 days
    • Upfront payment: Required for hardware, software, cloud services, and hosting
    • Overdue accounts: May incur late fees and service suspension

Accepted Payment Methods
All payment methods are accepted.
Any surcharges applied by the payment provider will be passed directly to the customer.

5. Remote Access Permission & Liability

By requesting service, the Client authorises Technosavvy Solutions to use secure remote access tools when required.

The Client acknowledges and agrees that:

    • Remote sessions may require full administrative control
    • They must monitor the session where possible
    • They may terminate the session at any time
    • Remote work carries inherent risks (e.g., unintentional interruptions or disconnections)

Technosavvy Solutions is not liable for system behaviour that occurs during or after a remote session unless caused by proven negligence.

6. No Service Level Agreement

Technosavvy Solutions does not guarantee:

    • Response times
    • Resolution times
    • Performance levels
    • System uptime
    • Preventative or proactive monitoring

All work is carried out on a best‑effort basis unless otherwise agreed.

7. Client Responsibilities

The Client must:

    • Provide accurate information, access credentials, and permissions
    • Maintain complete and up‑to‑date data backups
    • Ensure all equipment is used legally and ethically
    • Provide a safe, WHS‑compliant workspace
    • Inform Technosavvy of any sensitive data present
    • Ensure they have appropriate licensing for all software in use

Technosavvy Solutions is not responsible for delays caused by missing access, passwords, or hardware.

8. Backup & Data Loss Waiver

The Client is solely responsible for maintaining adequate data backups.

Technosavvy Solutions:

    • Does not guarantee recovery of lost or corrupt data
    • Is not liable for data loss, corruption, or damage occurring during repairs, upgrades, migrations, or hardware failure
    • Will provide data recovery assistance on a best‑effort basis only

9. Device / Equipment Collection & Abandonment

Where equipment is left with Technosavvy Solutions:

    • Items must be collected within 7 days of notification
    • After 30 days, equipment may be disposed of or recycled

Clients may elect for Technosavvy to dispose of the device.
All disposals include:

    • DoD‑compliant data sanitisation, and
    • Recycling of hardware where appropriate

Storage fees may apply for equipment held beyond reasonable timeframes.

10. Web Hosting & Email Hosting Acceptable Use

All clients using hosting services supplied by Technosavvy Solutions agree to be bound by the Synergy Wholesale Acceptable Use Policy (AUP):
https://synergywholesale.com/documentation/acceptable-use-policy/

Any breach of the AUP may result in suspension or termination of service without refund.

11. Domain Name Responsibilities

    • Domains will automatically renew unless the Client requests cancellation prior to the renewal date.
    • Renewal charges will be billed to the Client.
    • Any DNS, NameServer, contact detail changes, or hosting performance changes are billable services.
    • Technosavvy Solutions is not responsible for domain loss due to non‑payment, incorrect contact details, or client inaction.
      Technosavvy is a reseller, not an ICANN‑accredited registrar
    • Domain names registered through Technosavvy are provisioned via Synergy Wholesale (Nexigen Digital Pty Ltd), the sponsoring ICANN-accredited registrar.
    • The customer (Registrant) warrants that Technosavvy is authorised to act as a Designated Agent to approve any changes to Registrant contact details for all ICANN‑governed domain names.
    • The Recover Grace Period (RGP) restoration fee for expired domains applies
    • Synergy Term, Policy and Agreements can be found at:
      https://synergywholesale.com/documentation/
      registrant data may or may not be escrowed and may be lost if you cease operations
    • Customers must meet .au eligibility requirements.
    • Customers must agree to auDA policies: https://www.auda.org.au/policies
    • Synergy reports reseller creation to auDA.

12. Confidentiality & Sensitive Information

Technosavvy Solutions agrees to:

    • Only use client information to fulfil service obligations
    • Inaccurate data may result in suspension or deletion of services
    • Handle Client information confidentially
    • Only access data required for service delivery
    • Not retain passwords unless necessary and authorised
    • Comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles

The Client agrees to:

    • inform Technosavvy of any special confidentiality requirements.
    • Must supply accurate information
    • inaccurate data may result in suspension or deletion

13. Best‑Effort Service Clause

The Client acknowledges that:

  • Some issues may have no guaranteed resolution
  • Hardware, software, and third‑party platform limitations may impact results
  • Additional labour may be required if unexpected complications arise

All work is performed using reasonable skill and care.

14. Software Licensing Compliance

    • The Client is responsible for ensuring all software in use is properly licensed
    • Technosavvy Solutions is not liable for misuse, under‑licensing, or illegal software
    • Any licences purchased through Technosavvy Solutions are subject to vendor terms

15. Cloud/Data Hosting Disclaimer

Technosavvy Solutions is not responsible for:

    • Third‑party outages
    • Third‑party security incidents
    • Loss of access or data stored on cloud/vendor systems
    • Vendor price increases
    • Third‑party performance

Assistance with provider support will be offered on a best‑effort basis.

16. Website Content Ownership

Unless otherwise specified:

  • The Client owns all content, branding, images, and written materials they supply or pay for
  • Any paid plugins or premium licences must be purchased and maintained by the Client
  • Technosavvy Solutions may retain administrative access as required for support
  • Full website ownership transfers upon final payment

17. Change Requests & Scope

    • Any work outside the original request is billable at the hourly rate
    • Additional work may extend timelines and increase costs
    • Support and development are always charged hourly unless otherwise quoted

19. Subcontractors

Technosavvy Solutions does not use subcontractors.
All work is carried out solely by WIMHURST, SHANNON LEE trading as Technosavvy Solutions.

20. Limitation of Liability

To the maximum extent permitted by law:

  • Technosavvy Solutions’ liability for direct damages is capped at the total amount paid by the Client for the service giving rise to the claim
  • We are not liable for consequential, indirect, special, or financial losses

ACL rights remain unaffected.

21. Dispute Resolution

Before commencing legal proceedings, both parties agree to:

  • Attempt to resolve the dispute in writing
  • Allow at least 14 days for negotiation
  • If unresolved, disputes will be handled under the jurisdiction of Victoria, Australia

22. Governing Law

These Terms are governed by the laws of Australia and the state of Victoria.

23. Acceptance of Terms

By requesting or receiving services from Technosavvy Solutions, the Client acknowledges and agrees to these Terms of Service.

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